Privacy Policy

Last updated: January 2026

1. Introduction

Eco-pliant Products Inc., operating as SupplyClub (“Company,” “we,” “us,” or “our”), is committed to protecting the privacy and confidentiality of our business customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

We collect information necessary to provide our B2B supply services. This includes:

Business Information

• Company name and business address
• Business contact information (email, phone number)
• Tax identification numbers and business licenses
• Authorized representative names and contact details
• Billing and shipping addresses

Account Information

• Login credentials (email and encrypted password)
• Account preferences and settings
• Order history and transaction records
• Communication preferences

Payment Information

• Credit card information (securely processed and stored by our PCI-compliant payment processor)
• Billing address
• Payment history

Automatically Collected Information

• IP address and device identifiers
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect solely for legitimate business purposes directly related to providing our services:

• Service Delivery: To process orders, manage your account, and fulfill our contractual obligations
• Communication: To send order confirmations, shipping notifications, invoices, and respond to inquiries
• Account Management: To maintain and administer your account, including membership benefits
• Payment Processing: To process payments, prevent fraud, and manage billing
• Customer Support: To provide technical support and address your concerns
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Service Improvement: To analyze usage patterns and improve our website and services

We do not use your information for any purpose other than those listed above without your explicit consent.

4. Information We Do NOT Collect or Share

We want to be clear about what we do not do with your information:

• We do NOT sell your personal or business information to third parties
• We do NOT share your confidential business data with competitors or unaffiliated parties
• We do NOT use your information for third-party marketing purposes
• We do NOT rent or lease your contact information to telemarketers
• We do NOT disclose your purchasing patterns or order history to third parties
• We do NOT collect sensitive personal information beyond what is necessary for our services

5. Confidentiality of Business Information

We recognize that as a B2B supplier, we may have access to confidential business information. We are committed to maintaining the confidentiality of all business information you share with us, including but not limited to:

• Purchasing volumes and patterns
• Pricing and contract terms
• Business operational details
• Customer lists and contact information
• Financial information

All employees and contractors with access to customer data are bound by confidentiality agreements and are trained on data protection practices.

6. Limited Disclosure of Information

We may disclose your information only in the following limited circumstances:

• Service Providers: To trusted third-party vendors who assist us in operating our business (payment processors, shipping carriers, cloud hosting providers), subject to strict confidentiality agreements
• Legal Requirements: When required by law, subpoena, court order, or government regulation
• Protection of Rights: To protect our rights, property, or safety, or that of our customers or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections
• With Your Consent: When you have explicitly authorized the disclosure

Any third parties with whom we share information are contractually obligated to maintain the confidentiality and security of your data and are prohibited from using it for any purpose other than providing the specific services we have engaged them for.

7. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmitted to and from our website
• PCI-DSS compliant payment processing through Stripe
• Encrypted storage of sensitive data at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication requirements for all systems
• Employee training on data protection and security best practices
• Incident response procedures in place for potential data breaches

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly notifying affected parties in the event of a data breach as required by law.

8. Data Retention

We retain your information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Active account information is retained while your account remains active
• Transaction records are retained for seven (7) years to comply with tax and accounting requirements
• Communication records are retained for three (3) years for customer service purposes

Upon account termination or upon your request, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law or for legitimate business purposes.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality, including login sessions and shopping cart
• Analytics Cookies: Help us understand how visitors use our website to improve our services
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

10. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Portability: Request a copy of your data in a machine-readable format
• Opt-Out: Opt out of marketing communications at any time
• Restrict Processing: Request that we limit how we use your data

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by businesses
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To make a request, please contact us at info@mysupplyclub.com. We may need to verify your identity before processing your request.

12. International Data Transfers

Our services are primarily operated in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

By using our services, you consent to the transfer of your information to the United States and acknowledge that data protection laws in the United States may differ from those in your country.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

14. Children’s Privacy

Our services are intended for business use and are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a revised “Last updated” date.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:Eco-pliant Products Inc. (dba SupplyClub)
85 E 10th Street #PHN
New York, NY 10003

Email: info@mysupplyclub.com
General Inquiries: info@mysupplyclub.com

By using SupplyClub’s website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

For additional terms governing your use of our services, please review our Terms and Conditions.