Terms and Conditions

1. General Terms and Conditions

a. Introduction: These terms and conditions (the “Agreement”) constitute a legal agreement between you (“you” or “User”) and Eco-pliant Products Inc., doing business as SupplyClub (“SupplyClub,” “we,” or “us”).

b. Acceptance of Terms: By accessing or using our website or services, including signing up for SupplyClub PRO, you agree to be bound by this Agreement.

c. Modification of Terms: We reserve the right to modify or update these terms and conditions at any time without prior notice. Continued use of our website or services after such changes constitutes acceptance.

d. Electronic Communications: By using our services, you consent to receive communications from us electronically, including notices, disclosures, and transaction confirmations.

e. Privacy: See our separate Privacy Policy for information on how we handle your data.

2. Use of Our Website and Services

a. Eligibility: You must be at least 18 years old to use our website or services.

b. License: We grant you a limited, non-exclusive, revocable license to access and use our services for personal, non-commercial purposes.

c. Prohibited Activities: You agree not to engage in any of the following:

• Post unlawful, defamatory, or obscene content;
• Interfere with the operation of the site;
• Attempt unauthorized access;
• Misrepresent your identity;
• Use our services for spam or fraudulent activity.

3. Payment, Invoicing, and Return Policy

a. Payment: You agree to pay all applicable fees, including for PRO membership, as outlined at the time of purchase. See our Payment Terms for full details.

b. Invoicing: Invoices and receipts will be sent electronically. Questions regarding charges must be raised within 7 days.

c. Return Policy: Our return policy is available here. Returns outside of that policy may be denied.

4. SupplyClub PRO Membership Terms

a. Overview: SupplyClub PRO is a paid monthly membership program that provides members with exclusive benefits, including free shipping, bulk discounts, reward points, and other perks listed on our website. The current monthly membership fee is $49/month, with the first month free. You can sign up here.

b. Billing & Auto-Renewal: Membership begins on the date you sign up and auto-renews every 30 days. By enrolling, you authorize us (via Stripe or Square) to charge your stored payment method automatically each month unless and until you cancel. We reserve the right to modify the monthly fee with prior notice. Updated pricing will take effect on your next billing cycle.

c. Cancellation: You may cancel your PRO membership at any time at: https://mysupplyclub.com/my-account/cancel-membership/. Cancellation takes effect at the end of your current billing cycle. Benefits remain active through the paid period. No refunds will be issued for prior charges unless required by law.

d. Free Trial: New PRO members receive the first 30 days free. Unless canceled before the trial ends, your card will be charged $49 on day 31 and every 30 days thereafter.

e. Payment Method & Failed Payments: A valid credit or debit card must remain on file at all times. If your payment fails, we will attempt to retry up to 3 times over 72 hours. After this period, we may suspend your account and access to PRO benefits until payment is successfully received.

f. Refund Policy: We do not issue refunds for partial months unless SupplyClub cancels your membership without cause. In such cases, a pro-rated refund may be issued at our discretion.

g. Misuse, Fraud & Termination: We reserve the right to terminate or suspend your membership at any time for any reason, including but not limited to: return fraud, rewards points abuse, credit card disputes or chargebacks filed in bad faith, failure to pay under agreed terms, or any behavior that violates our policies or disrupts operations. If your membership is terminated for misuse, you forfeit any unused portion and may not be eligible for a refund. If terminated without fault, a pro-rated refund may be issued.

h. Chargebacks: You agree not to initiate a chargeback without first contacting us to resolve the issue. SupplyClub reserves the right to dispute any chargebacks and pursue legal action where appropriate. Filing a chargeback does not absolve you of your payment obligation.

i. Communications: By signing up for PRO, you agree to receive important transactional emails and limited marketing emails related to your membership and benefits.

j. Modification of Benefits: We reserve the right to modify, add, or remove membership perks at any time. We aim to provide the best possible value and will communicate major changes when appropriate.

5. Disclaimers and Limitation of Liability

a. No Warranties: All services are provided “as is” without warranties of any kind.

b. Limitation of Liability: SupplyClub shall not be liable for indirect, incidental, or consequential damages related to your use of our services.

6. Intellectual Property

All content, branding, and materials on our site are the property of SupplyClub and Eco-pliant Products Inc. and are protected under applicable laws. You may not copy, distribute, or reproduce any materials without written permission.

7. Indemnification

You agree to indemnify and hold harmless Eco-pliant Products Inc., SupplyClub, and their officers, employees, and agents from any claims, damages, or expenses resulting from your use of our services or any violation of these terms.

8. Termination

We may terminate or suspend your access to any part of the site or services, including PRO, at any time without notice for any violation of these terms or harmful behavior.

9. Governing Law

These terms are governed by the laws of the State of California. All disputes shall be resolved in the courts located in California.

10. Entire Agreement

This Agreement, along with any other posted policies, constitutes the entire agreement between you and Eco-pliant Products Inc. with respect to your use of SupplyClub services.

11. Severability

If any provision of this Agreement is found to be invalid, the remainder shall remain in full force and effect.

12. Waiver

Our failure to enforce any right or provision of this Agreement shall not be deemed a waiver of that right.

13. Contact Information

Eco-pliant Products Inc.
Doing business as SupplyClub
85 E 10th Street #PHN
New York, NY 10003
Email: info@mysupplyclub.com