Terms and Conditions

1. General Terms and Conditions

These Terms and Conditions constitute a legally binding agreement between you and Eco-pliant Products Inc., operating as SupplyClub. By accessing or using our website and services, you agree to be bound by these terms.

SupplyClub reserves the right to modify these terms at any time without prior notice. Your continued use of our services following any changes constitutes acceptance of those changes.

By using our website, you consent to receive electronic communications from us. Please review our Privacy Policy for information on how we handle your data.

2. Use of Our Website and Services

You must be at least 18 years of age to use our services. We grant you a limited, non-exclusive, revocable license to access and use our website for personal, non-commercial purposes.

You agree not to engage in any of the following prohibited activities:

• Posting unlawful or harmful content
• Interfering with the operation of our website
• Attempting unauthorized access to our systems
• Misrepresenting your identity
• Engaging in fraudulent activities

3. Payment, Invoicing, and Returns

You agree to pay all applicable fees for products and services, including any membership costs. Electronic invoices will be sent to your registered email address. Any billing disputes must be raised within 7 days of invoice receipt.

Returns are subject to our Return Policy. We reserve the right to deny returns that fall outside the terms of that policy.

4. Payment Terms Policy

By placing an order with us, you agree to the following payment terms:

Saved Payment Methods: When you make a purchase or sign up for a SupplyClub PRO membership, your payment method is securely saved on file via Stripe, our third-party payment processor. Your saved payment method may be used for: processing orders placed on payment terms, collecting late payment fees as described below, recurring subscription billing, and any other charges you explicitly authorize. You can view, update, or remove your saved payment methods at any time from your account dashboard. Removing your last saved payment method will revoke access to payment terms ordering until a new method is added.

Payment Terms: Payment for your order is due in accordance with the specific payment terms outlined on your invoice, which may include but are not limited to "Net 15," "Net 30," or "Deposit + Terms." The payment due date is calculated based on the payment terms provided at the time of your transaction. The invoice date is the date the invoice was created and generated by our systems at the time of the transaction. These terms apply unless otherwise specified in writing for individual circumstances.

Late Payment Fee: If full payment of the invoice is not received within seven (7) calendar days following the due date, we reserve the right to charge an additional fee of 3.5% of the total outstanding amount of the invoice. The outstanding balance refers to any amount that remains unpaid after the payment due date. The 3.5% fee + outstanding amount will be charged directly to the credit card we have on file for you.

Proof of Payment: It is the customer's responsibility to ensure that proof of payment is provided by the payment due date. Proof of payment includes, but is not limited to, a bank confirmation of the transfer, a payment receipt, or any other document that verifies the payment has been made in full. Failure to provide proof of payment by the due date may result in the application of the late payment fee as described above.

5. Pricing Errors & Corrections

All prices displayed on SupplyClub are subject to change at any time without notice. While we make every effort to ensure the accuracy of pricing, product descriptions, images, availability, and other information on our site, errors may occur. We do not warrant that product descriptions, pricing, or any other content on our site is accurate, complete, reliable, current, or error-free.

In the event that a product is listed at an incorrect price or with incorrect information — whether due to a typographical error, system error, data feed error, algorithmic pricing error, or an error in information received from a supplier, manufacturer, or other third party — SupplyClub reserves the right, at its sole discretion, to take any of the following actions with respect to any order placed for that product:

• Refuse or cancel the order, in whole or in part
• Correct the price and notify you prior to fulfillment
• Contact you with the corrected price and give you the option to proceed or cancel
• Cancel the order and notify you of such cancellation, with no further obligation

These remedies apply regardless of the stage of the order — including orders that are pending, confirmed, invoiced, in processing, or already shipped — if an error is identified at any point. We are not able to confirm the final price of an item until your order has been accepted and fulfilled.

SupplyClub is not obligated to honor any pricing that results from a clear or obvious error, and your receipt of an order confirmation does not constitute our acceptance of a mispriced item as a valid transaction at that price. We reserve the right to determine, in our sole discretion, whether a price constitutes a clear error.

If your order has already been charged and we are unable to fulfill it at the corrected price, we will cancel the order and issue a full refund to the original payment method within a commercially reasonable timeframe. SupplyClub shall not be liable for any damages, losses, costs, or inconveniences arising from pricing errors or corrections made under this policy.

6. Order Cancellation & Acceptance

Your receipt of an order confirmation, invoice, or any other order acknowledgment from SupplyClub — whether by email, portal notification, or otherwise — does not constitute our acceptance of your order, nor does it represent a binding agreement to fulfill the order at the stated price, quantity, or terms. All orders are subject to review and final acceptance by SupplyClub at its sole discretion.

SupplyClub reserves the right to refuse, cancel, modify, or place on hold any order — in whole or in part — at any time and for any reason, including but not limited to:

• Pricing, product listing, or product description errors
• Product unavailability, stock discrepancies, or supply constraints
• Quantity limits, purchase restrictions, or suspected resale outside permitted use
• Suspected unauthorized account use, irregular ordering patterns, or abuse of promotions or pricing
• Inability to obtain payment authorization or failure of payment processing
• Inaccurate, incomplete, or unverifiable billing, shipping, or account information
• Failure to meet eligibility requirements, including verified business account status
• Restrictions related to the product category, applicable law, or shipping destination
• Errors in shipping calculations, carrier availability, or service area limitations
• Any other reason in SupplyClub's sole and reasonable judgment

In circumstances where an order is flagged for review, we may, at our discretion, contact you for additional information or instructions before taking action. We are under no obligation to fulfill an order that has been placed but not yet accepted.

If we cancel or modify your order after payment has been processed, a full refund of the applicable amount will be issued to the original payment method within a commercially reasonable timeframe. SupplyClub will make reasonable efforts to notify you of any cancellation or modification via the contact information associated with your account; however, failure to provide such notification shall not affect our right to cancel or modify an order in accordance with this policy.

SupplyClub shall not be liable for any direct, indirect, incidental, consequential, or special damages — including lost profits, business interruption, or procurement of substitute goods — arising out of any order cancellation, modification, or refusal made in accordance with this policy, to the fullest extent permitted by applicable law.

7. SupplyClub PRO Membership

SupplyClub PRO is a monthly membership program priced at $49/month, with the first month free. Benefits include free shipping, exclusive discounts, and reward points.

Membership automatically renews every 30 days. By subscribing, you authorize recurring charges to your saved payment method on file (see Section 4, Saved Payment Methods). You may cancel at any time through your account settings. Benefits remain active through the end of your paid period. No partial refunds are issued for cancellations.

The 30-day free trial requires a valid payment method. Your payment method will be saved on file when you sign up. If not cancelled before the trial ends, your saved card will be charged on day 31 and every 30 days thereafter.

We reserve the right to terminate memberships for fraud, payment disputes, non-payment, or policy violations. Please contact support before initiating any chargebacks.

8. Disclaimers and Limitation of Liability

Our services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or secure.

To the fullest extent permitted by law, SupplyClub shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

9. Intellectual Property

All content, branding, logos, and materials on our website are protected under applicable intellectual property laws. Reproduction, distribution, or modification of any content without our written permission is prohibited.

10. Customer References

By becoming a SupplyClub customer, you grant us a non-exclusive, royalty-free, worldwide license to display your company name and/or logo on our website solely for the purpose of identifying you as a customer (e.g., in a "Trusted By" or customer list section). We will use your logo only in accordance with any brand guidelines you provide to us. You may request removal of your logo at any time by contacting [email protected], and we will remove it within a reasonable time (typically 30 days). This does not grant us any right to use your logo in advertising, case studies, marketing campaigns, or other materials without your separate written approval.

11. Indemnification

You agree to indemnify, defend, and hold harmless Eco-pliant Products Inc. and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these terms.

12. Termination

We reserve the right to suspend or terminate your access to our services at any time, without notice, for conduct that we believe violates these terms or is harmful to other users or our business.

13. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of California.

14. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other policies posted on our website, constitute the entire agreement between you and SupplyClub.

15. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us: